FAQ

🕒 What is the delivery time?

The delivery time within the United Kingdom is 3-5 working days after the order is processed.

🚚 Is shipping free?

Yes — we offer free shipping on all orders.

💬 How can I contact customer support?

You can contact our support team through the “Contact Us” page on the website or via direct messaging.

⚠️ What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order, and we will replace or return the item according to our policy.

🔁 Can I return an item if I don’t like it?

Yes — you can request a return within 48 hours of delivery, provided the item is unused and in its original condition.

📦 How can I track my order?

Once your order has been shipped, we will notify you with an order status update, and you will also receive a tracking number